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CUSTOMER SERVICE SKILLS YOU NEED CUSTOMER SERVICE SKILLS YOU NEED (Visit Count : 9149)

Today’s customer service involves much more than a conversation on the phone. Web, email, chat, and social media are now very important channels for customers. Still, many customers prefer to contact companies with a phone call. From a company’s perspective, the phone is not always the most efficient channel, particularly for larger companies dealing with high volumes of customer service calls.





Soft skills for providing customer support on the phone, such as empathy, the ability to “read” a customer’s emotional state, social graces, communication, and friendliness remain important, but additional skills for the newer channels need to be developed to make these channels equally or more viable choices for customers.

Date: 7/16/2014
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