Create Loyal Customers Create Loyal Customers (Visit Count : 15260)

According to experts, more than 50% of customers will discontinue doing business with a company not because of price or quality, but because of negative experiences in dealing with the human side of doing business.

Today’s customer is more educated, better prepared, and has more alternatives than ever before. In this regard, research indicates that merely satisfying customers is not enough. In order to turn customers into fans who will not only remain loyal to your product or service, but will spread the good word, we need to exceed expectations and provide exceptional customer service.

Customer satisfaction is about the basics: quick response time, patience, knowledge, friendliness, good follow-up, and caring. Good customer service is about people skills and relationship building, whether it's over the phone or face-to-face. Exceptional customer service is about differentiating your organization from the competition, and creating customer loyalty.

Date: 7/16/2014
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