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CUSTOMER SERVICE SKILLS YOU NEED
Today’s customer service involves much more than a conversation on the phone. Web, email, chat, and social media are now very important channels for customers.
Date:
7/16/2014 (VisitCount : 11079)
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Create Loyal Customers
According to experts, more than 50% of customers will discontinue doing business with a company not because of price or quality, but because of negative experiences in dealing with the human side of doing business.
Date:
7/16/2014 (VisitCount : 11225)
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Customer Satisfaction Is Not Customer Loyalty
Of course you want both. What company wouldn't? Aren't they really the same thing?
No, they are not; they are vastly different concepts with different degrees of usefulness.
Date:
5/21/2014 (VisitCount : 13478)
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