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From Customer Satisfaction to Customer Delight-A New Trend in Hospitality Industry From Customer Satisfaction to Customer Delight-A New Trend in Hospitality Industry
Hospitality industry is an ever growing industry; this is supported by the inflow of tourists’ figures from different parts of the world.
Date: 7/16/2014       (VisitCount : 7445)


CUSTOMER SERVICE SKILLS YOU NEED CUSTOMER SERVICE SKILLS YOU NEED
Today’s customer service involves much more than a conversation on the phone. Web, email, chat, and social media are now very important channels for customers.
Date: 7/16/2014       (VisitCount : 9441)


Create Loyal Customers Create Loyal Customers
According to experts, more than 50% of customers will discontinue doing business with a company not because of price or quality, but because of negative experiences in dealing with the human side of doing business.
Date: 7/16/2014       (VisitCount : 9573)


How Banks Can Improve Customer Loyalty with Big Data How Banks Can Improve Customer Loyalty with Big Data
When a good customer suddenly becomes an ex-customer, the cries of dismay in many banks are loud: How could something like this happen?
Date: 5/21/2014       (VisitCount : 10300)


Customer Satisfaction Is Not Customer Loyalty Customer Satisfaction Is Not Customer Loyalty
Of course you want both. What company wouldn't? Aren't they really the same thing? No, they are not; they are vastly different concepts with different degrees of usefulness.
Date: 5/21/2014       (VisitCount : 11737)


US and UK Customer Service Differences Revealed US and UK Customer Service Differences Revealed
New research from NewVoiceMedia reveals that UK consumers are less tolerant to poor customer service than those in the US.
Date: 5/21/2014       (VisitCount : 8167)



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